Account Director - (Taiwan Base)

What You Will Do

• Be responsible for managing a book of software subscription renewal business, aligned by quarter, with the goal of closing the sale of all renewal contracts before contract expiration.
• Meet quarterly, half-year, and annual targets (quota) associated with an assigned book of renewal business.
• Maintain direct engagement with customers and channel partners throughout the duration of a contract's lifecycle to identify and eliminate potential obstacles to timely renewal.
• Ensure assigned renewals are closed on time by working in a highly collaborative environment with internal organizations — Inside Sales, Customer Success, and Partnership Sales.
• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team-selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus on “C” and enterprise-level negotiations.
• Participate in meetings with key stakeholders starting from onboarding kick-off to Business Review meetings.
• Discover strategic needs and the direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial and contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets, ensuring the best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team, including success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One’s product and strategic roadmap execution.

What You Will Need

• Having 3+ years of experience in the fields of direct account sales or renewals in the B2B SaaS industry is a must.
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
• Proven track record of using sales and persuasive skills.
• Work across various internal organizations such as Sales/Pre-Sales/Customer Success and the Technical Support Team, and be collaborative to get things done.
• Deep knowledge and expertise with SaaS sales and services models.
• Advanced proficiency or expert-level knowledge of contract renewal processes, sales negotiations, and renewals forecasting.
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Ability to operate and make timely decisions in an ambiguous, ever-changing environment where products are often sold before they are fully developed and features change rapidly.
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts and legal discussions.
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, database administrators, and data scientists).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.