Spain - Junior Agency Operator

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Junior Agency Operator will be working as part of a team responsible for providing 24 hours a day, 7 days a week on-call service to our Marine Clients to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the ports.

The job calls for a high sense of responsibility and reliability, where the person will be responsible for managing vessel requirements, booking relevant services, issuing all relevant shipping documentation, undertaking vessel boarding and perform any other tasks that relate to the job. It is the right job to attain your skills and advance your opportunities with us, given our legendary position in the Marine Service industry

Contract: Permanent (Full Time) 

Location: Barcelona, Spain 

*Please ensure all applications are submitted in English.

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future. 

Key Duties and Responsibilities:

Vessel Operations:

• Manage pre-arrival documentation between vessel, port/terminal and authorities.
• Arrange port services for berthing and sailing, including pilots, towage and lines.
• Update Principals and stakeholders on berthing/sailing prospects and vessel progress in port.
• Coordinate vessel husbandry services including crew changes, visitors, spares, provisions, Cash to Master, bunkers, fresh water and garbage off-load.

Customer Service:

• Deliver high-quality ships agency services and ensure efficient vessel turnaround.
• Arrange and confirm operational requirements promptly.
• Board vessels where required and liaise daily with clients, port services, terminals and suppliers.
• Attend regular meetings with ports, terminals and suppliers.
• Ensure accurate and timely shipping documentation.

Operating System and Data Integrity:

• Maintain accurate vessel files and system records within ISS internal systems.
• Ensure compliance with ISS LRQA, customer standards and legal requirements.
• Monitor and meet procedural KPIs.
• Follow procedures and identify process improvements to enhance operational efficiency.

HSSE – Health, Safety, Security and Risk (mandatory requirements):

• Comply with all Health & Safety policies and the ISS HSSE Management System.
• Assess HSSE risks, implement controls, and report accidents, incidents and near misses.
• Ensure the health, safety and security of yourself and others affected by work activities.
• Carry out additional duties within the role as required by the Line Manager, following ISS systems and Standard Operating Procedures.

Who You Are:

• Recent graduate interested in commencing a career in Maritime Industry, however any previous experience working with port agencies is desirable.
• Fluent in Spanish and English with excellent communications skills, both oral and written.
  
• Willing to travel to ports across the region which fall under the port office jurisdiction.
  
• Competent user of the Microsoft Office including Outlook, Excel and Word.
• Knowledge of customs and immigrations procedures desirable.
• Additional language skills desirable. 
• Valid Spanish drivers licence. 

You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective- we connect the world and see the bigger picture.
The Power of People- we rely on the strength of local agent knowledge and relationships.
Progress- we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. 

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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