About the job Technical Manager
Salary: Market related
Location: Edenvale, Johannesburg
Job type: Permanent
Industry: Manufacturing (Electronics)
Reference: MJ.TM.RDC.16022026
COMPANY DESCRIPTION:
Our client is an electronic communications manufacturer and supplier based in Edenvale and they are looking for a Technical Manager to join their team as soon as possible.
JOB DESCRIPTION / PURPOSE:
The Technical Manager is responsible for leading and managing the Technical Department to ensure the delivery of high-quality technical support, network commissioning, repairs, and after-sales service.
The role is accountable for compliance with SLAs and contractual obligations, continuous system performance improvement, and measurable enhancements in customer satisfaction.
MAIN DUTIES & RESPONSIBILITIES:
Technical & Customer Support Leadership
- Ensure delivery of Outstanding Customer Service across equipment delivery, commissioning, repairs, quoting, and telephone support.
- Monitor response times, service quality, and resolution rates.
- Manage national and international customer support visits where required.
- Oversee 24-hour standby services and define reaction time standards.
Quality Control & Fault Management
- Implement and maintain stringent quality control processes for manufacturing, testing, and run-up operations.
- Design systems to record, analyse, and report manufacturing and field faults.
- Identify recurring issues and communicate findings to R&D.
- Ensure defective parts are reported and returned promptly.
- Include fault and quality analysis in management reports.
Network Commissioning & Maintenance
- Oversee planning, quoting, manufacturing coordination, commissioning, and monitoring of new networks.
- Manage routine maintenance and callouts.
- Ensure technicians are properly equipped, compliant, and submit required documentation.
- Monitor performance of RDC networks and manage SMS maintenance response processes.
Departmental Management & Process Control
- Develop, implement, and continuously improve departmental policies, procedures, and systems.
- Ensure strict compliance with approved directives for product or system changes.
- Maintain full operational oversight of daily technical activities.
- Monitor stock control systems and maintain accurate inventory records.
- Maintain a current risk register and protect confidential information.
Service & Repairs Department Oversight
- Manage workflow and target a 3-day turnaround time on repairs.
- Control service standards, labour performance, product quality, cost efficiency, and wastage.
- Maintain a safe and secure working environment, including programmer security controls.
- Review weekly operational reports from the Service & Repairs Supervisor.
Planning & Resource Allocation
- Plan annual maintenance, upgrades, commissioning projects, and resource allocation.
- Communicate plans effectively to management and cross-functional teams.
Training & Development
- Conduct internal technical training and maintain up-to-date training materials.
- Provide structured customer training programs.
- Ensure continuous skills development within the department.
Reporting & Communication
- Submit accurate weekly management reports.
- Compile and present monthly EXCO reports.
- Maintain proactive communication with Production, Sales, Accounts, and Stores.
People Management
- Assess staffing needs and manage recruitment.
- Define and review roles and responsibilities.
- Implement performance management systems.
- Address underperformance through formal processes where necessary.
EDUCATIONAL REQUIREMENTS:
- Matric
- Degree preferred (Business / Engineering / Tech) or equivalent proven performance
EXPERIENCE AND SKILLS REQUIRED:
- Minimum of 3 years experience in a similar managerial role
- Strong technical background in electronic systems and network infrastructure
- Proven leadership and operational management experience
- Quality control and process improvement expertise
- Strong analytical and reporting capability
- Excellent customer engagement and communication skills
- Ability to manage risk, compliance, and cross-functional coordination
POPIA NOTICE
By submitting your CV, you acknowledge and agree that:
- We may retain your personal information in our database for future employment opportunities and matching purposes.
- We may contact you should a suitable position become available.
- The information you have provided is true, correct, and up to date.
We endeavour to respond to all applications. However, if you do not hear from us within 14 days, please consider your application unsuccessful.
