Assistant L&D Manager

Assistant L&D Manager 
(19834)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

As the Assistant Learning & Development Manager, you will support the design, coordination, and delivery of training initiatives that uphold and enhance our ultra-luxury service standards. Working closely with the Learning & Development Manager and department leaders, you will play a key role in ensuring colleagues at all levels are equipped to deliver personalized, high-level service aligned with Kerzner and One&Only brand values.

This role is highly operational, focusing on the seamless execution of learning programs, supporting colleague development journeys, and fostering a culture of continuous learning across the resort. The position and relevant team members will be based out of HR offices to ensure daily connection and communication.

Responsibilities:

Learning Delivery & Facilitation

• Support the design and deliver engaging training sessions aligned with ultra-luxury hospitality standards, including guest engagement, emotional intelligence, service etiquette, and cultural awareness.
• Facilitate selected training sessions across departments, ensuring consistency in delivery and experience.
• Assist in onboarding new colleagues through structured orientation programs that immerse them in the brand and service culture.

Learning Coordination & Administration

• Coordinate all training logistics including scheduling, venue setup, materials, attendance tracking, and communication.
• Maintain accurate training records and ensure compliance with all mandatory training requirements.
• Support the administration and upkeep of the Learning Management System (LMS), including uploading content, tracking completion, and reporting.

Stakeholder Support & Business Partnering

• Work closely with department heads to understand operational training needs and support the rollout of relevant learning initiatives.
• Assist in the execution of departmental training plans to ensure alignment with business goals.
• Provide on-the-ground support to leaders in reinforcing training through coaching and follow-up.

Learning Programs & Initiatives

• Support the rollout and facilitation of Kerzner core training programs and brand-specific learning initiatives.
• Assist in the coordination of leadership development, high-potential programs, and colleague development journeys.
• Contribute to the delivery and tracking of internal training programs and learning campaigns.

Trainer & Talent Support

• Support the development and engagement of departmental trainers by assisting with training, tracking, and communication.
• Assist in coordinating initiatives such as internships, graduate programs, and other development pipelines.
• Help identify and nurture talent through observation and feedback, in collaboration with the L&D Manager.

Evaluation & Continuous Improvement

• Assist in evaluating training effectiveness through feedback, participation data, and basic reporting.
• Support the continuous improvement of training programs by gathering insights and suggesting enhancements.
• Stay informed of learning trends and tools to support innovation in training delivery.

Culture & Engagement

• Promote a strong learning culture through effective communication, visibility, and engagement initiatives.
• Support internal communication related to learning programs, including newsletters, updates, and campaigns.
• Assist in creating a positive and engaging training environment that reflects the brand’s standards.

Required Qualifications:

• 1–3 years’ experience in hospitality operations or learning & development.
• Exposure to luxury or ultra-luxury hospitality environments preferred.
• Basic experience in training facilitation or coordination is advantageous.
• Strong organisational and administrative skills with attention to detail.
• Confident communication and interpersonal skills with the ability to engage diverse audiences.
• Proficiency in Microsoft Office and familiarity with Learning Management Systems is beneficial.
• Passion for people development and creating exceptional learning experiences.

Key Competencies:

• Strong attention to detail and execution excellence
• Collaborative and supportive mindset
• Effective communication and facilitation skills
• High level of professionalism and adaptability
• Passion for learning, growth, and service excellence

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.