Customer Reliability Engineer

Your Impact 

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes.

As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.

Minimum Qualifications 

• At least 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity. 

  
  
  

• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems 

  
  
  

• Minimum of 3+ year hands on experience operating Linux systems 

  
  
  

• Minimum of 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments. 

  
  
  

• Minimum of 2+ years hands-on experience managing and scaling Kubernetes clusters in production environments. 

  
  
  

• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7. 

  
  
  

Preferred Qualifications 

• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments 

  
  
  

• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities 

  
  
  

• At least 2+ years of experience acting as a higher escalation point across multiple products lines 

  
  
  

• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments 

  
  
  

• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives. 

  
  
  

• Experience with at least one major cloud provider (AWS, Azure, or GCP). 

  
  
  

• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage. 

  
  
  

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.