Change Management Manager

Meet the Team

Join a high-impact team at the center of Cisco’s mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team.

Your Impact

As a Change Management Lead you are the regional/functional expert responsible for the "last mile" of sales transformation. You will collaborate with the geo strategy & planning team to align on core strategies and then lead the localization and implementation of these initiatives. Your work ensures that global transformations are adapted to the unique cultural, operational, and market-specific needs of your Geo/Function, ultimately driving measurable business outcomes and accelerating time-to-value for our sellers. You will be responsible for:

Global-to-Local Strategy Alignment:

• Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives.
• Translate global initiatives into actionable, localized change plans that align with the specific priorities and sales rhythms of your region.
• Ensure that global messaging is adapted to be relevant, impactful, and culturally resonant for your specific audience.

Localization & Execution:

• Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area.
• Design and execute localized communication, training, and support strategies that drive adoption of new tools and AI-powered workflows.
• Orchestrate the deployment of change interventions, ensuring that local sales teams are effectively enabled and motivated to adopt new "ways of working."

Stakeholder Partnership & Advocacy:

• Build and maintain strong, collaborative relationships with APJC leadership to ensure buy-in and alignment with sales objectives.
• Act as the primary point of contact for local leaders to voice concerns or challenges, facilitating open dialogue and addressing objections with empathy and clarity.
• Cultivate and manage a local network of "Change Champions" to drive grassroots advocacy and peer-to-peer support across your region or function.

Feedback Loop & Continuous Improvement:

• Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives.
• Analyze local data and qualitative feedback to identify trends and performance gaps, helping to refine and optimize global strategies for future rollouts.
• Share best practices and "lessons learned" from your region with the broader global change management community.

Minimum Qualifications

• BA/BS (or equivalent) with 7+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
• Demonstrated success in working within a global, matrixed organization to drive regional or functional adoption.
• Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Deep expertise in change management methodologies such as Prosci ADKAR certification.
• Strong proficiency in program management tools and the ability to translate data into actionable local insights.

Preferred Qualifications

• Relevant professional certifications such as Prosci or CCMP are highly preferred.
• Direct experience working with sales leadership within the APJC market or business unit.
• Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Exceptional influencing and communication skills, with the ability to bridge the gap between global mandates and local execution.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.