Technical Success Engineer [16h-00h]

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
We are looking for a Technical Success Engineer to join the LiveAction team and play a key role in driving customer success, product adoption, and technical alignment.
This role works directly with customers and Customer Success Managers (CSMs) to close the technical gap between product capabilities and customer environments. You will act as a trusted technical advisor, helping customers understand, adopt, and maximize the value of LiveAction through hands-on guidance, enablement sessions, and technical training.
This position is ideal for someone who enjoys customer interaction, technical storytelling, and translating complex networking concepts into clear value.
Your day-to-day responsibilities will include:
• Work directly with LiveAction customers to support product adoption and successful technical outcomes.
•  Partner closely with the CSM team to align technical enablement activities with customer success plans and business objectives.
•  Act as a technical bridge between customers, CSMs, Support, and Product teams.
• Deliver technical enablement sessions, workshops, and trainings
•  Design and deliver technical presentations, demos, and walkthroughs tailored to customer environments and use cases.
• Help customers understand and implement LiveAction best practices related to:
- Network visibility and performance monitoring
- QoS, traffic analysis, and flow-based monitoring, security analysis, etc.
• Identify technical adoption risks early and work with internal teams to mitigate them.
• Support onboarding of new customers by validating architectures, data sources, and integrations.
•  Assist customers in configuring and optimizing:
- SNMP polling and traps
- NetFlow / IPFIX / sFlow sources
- Application and QoS visibility
• Gather customer feedback and relay actionable insights to Product and Engineering teams.
• Contribute to technical documentation, enablement content, and training materials.
• Support special initiatives such as adoption programs, new feature launches, and customer education events.
Skills and Experience Required:
• 3+ years of experience in a technical, customer-facing role (e.g., Technical Enablement, Solutions Engineer, Support Engineer, Professional Services, or Network Engineer).
• Strong hands-on knowledge of networking and monitoring technologies, including:
- SNMP
- NetFlow / IPFIX / sFlow
- QoS, traffic classification, and performance metrics
- TCP/IP fundamentals and network troubleshooting
•  Experience working with enterprise customers in complex network environments.
• Comfortable delivering technical presentations and live demos to both technical and non-technical audiences.
• Ability to explain complex technical concepts in a clear, structured, and customer-friendly way.
• Experience collaborating with CSMs or account teams is highly desirable.
• Strong communication skills (verbal, written, and presentation).
• Proactive mindset with strong ownership of customer outcomes.
• Excellent organizational skills and ability to manage multiple customers and initiatives simultaneously.
• Experience with:
- Linux, APIs, or cloud networking concepts is a plus.
- IP networking
- Monitoring protocols - SNMP, IPfix, Netflow/sFlow and syslog
- Familiarity with network observability, performance monitoring, or NPMD tools is a strong advantage.
Nice to Have:
•  Experience delivering formal customer training or enablement programs
• Exposure to SaaS or hybrid deployments
• Knowledge of automation or scripting (Python, REST APIs)
• Previous experience with LiveAction or similar platforms