Job description
As Spa Attendant, you are responsible to support the team in the efficient running of the daily Spa operation including; welcoming guests, providing orientations of the facility, responding to guest/customer needs and requests, and ensuring supplies and cleanliness is maintained to the levels expected of Kempinski Hotels standards.
- Ensure all guests are warmly and positively welcomed.
- Be fully knowledgeable on Spa treatments, product knowledge and sales protocol for retail.
- When required handle phone/walk in reservations for Spa appointments and reception duties.
- Answer questions about general property information and amenities.
- Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
- Escort guests to and from treatment rooms.
- Offer guests amenities such as water, juice or heated neck pillows.
- Maintain cleanliness of workstations, treatment rooms, locker rooms and lounge areas.
- Assist and ensure that the presentation of each area of the spa meets with the agreed standard at all times
- Support Therapists to ensure all treatment rooms are prepared effectively in a timely manner and that all equipment, linen and products are presented in a user friendly manner.
- Maintain the stock of towels, linens, supplies and amenities in the locker rooms, lounge areas, and hospitality areas.
- Maintain cleanliness of general spa area including emptying used pool towel bins, organizing spa furniture, collecting towels, and neatly arranging the spa towel storage shelves.
- Secure supplies and equipment at the end of each shift.
- Report accidents, injuries, and unsafe work conditions to the Spa Manager.
- Respond to guest requests, comments, and concerns in a timely manner.
- Assist Spa therapists with product inventories to ensure all retail and professional stock is always available.
- Treat with confidentiality any information disclosed by guests and customers during the course of their visit
- Participate in daily operations meetings with the Spa team.
This job post has been translated by AI and may contain minor differences or errors.
Preferred candidate
Years of experience
No experience required
Degree
Bachelor's degree / higher diploma
