Job description
Partnership Management & Service Portfolio Development Build and manage the service portfolio for the partnership with Atlassian.
Prepare technical and commercial proposals.
Plan and execute projects.
Develop executive and architectural solution proposals for clients.
Deliver pre-sales presentations to promote Atlassian services (Jira & Confluence).
Design cloud transformation strategies, including migration approach and licensing, and present them to clients.
Platform Administration Manage Jira and Confluence configurations at the enterprise level.
Design and manage: Workflows Permission Schemes Notification Schemes Issue Types & Screens Manage users, permissions, and integrations with SSO/LDAP.
Monitor system performance and ensure platform stability.
Project Configuration & Enablement Create and configure Jira projects (Scrum / Kanban / Service Management).
Set up advanced Boards and Dashboards.
Design performance tracking reports (KPIs & Metrics).
Support teams in optimizing Jira usage.
Implement departmental requirements as requested.
Development & Integration Develop custom solutions using: ScriptRunner Groovy Jira REST APIs Build integrations with internal and external systems.
Develop Webhooks and Automation scripts.
Customize Confluence templates and macros.
Automation & Optimization Design and implement Automation Rules.
Optimize workflows and processes within Jira.
Reduce manual intervention and improve operational efficiency.
Support digital transformation initiatives through automation.
Change Request (CR) Management Analyze Change Requests (CRs).
Provide effort estimation within ≤ 5 working days.
Implement changes based on priority.
Deliver completion reports (JCR).
Support & Training Handle tickets and provide daily operational support.
Train end users.
Prepare user guides and documentation.
Troubleshoot technical and operational issues.
Governance & Strategic Advisory Provide recommendations to improve platform utilization.
Ensure compliance with enterprise governance standards.
Support alignment of Jira with the (NEXT) framework.
Propose a roadmap for platform development.
Required Qualifications Experience 6 to 12 years of experience in: Atlassian Jira Administration Jira Development & Automation Enterprise Implementations Plugins / Add-ons Technical Skills Jira Software / Jira Service Management / Confluence ScriptRunner / Groovy Atlassian REST APIs Automation Rules API-based Integrations SSO / LDAP Certifications (Preferred) Atlassian Certified Professional (ACP) Jira Administrator Certification Agile / Scrum Certifications Soft Skills Strong ability to work independently (Single Point of Delivery) Strong analytical skills Stakeholder management Fast response and execution Strategic and operational thinking
This job post has been translated by AI and may contain minor differences or errors.
Preferred candidate
Years of experience
No experience required
Degree
Bachelor's degree / higher diploma
