Job description
Ensure the smooth operation of the Patient Service desk (scheduling, admission, billing processes).
- Service (Scheduling, Admission, Billing)
- Provide Patient Service and Reception.
- Ensure telephone service in collaboration with the Call Center.
- Schedule consultations, confirm appointments, reschedule, and cancel appointments.
- Open/update Patient records.
- Clarify administrative questions and doubts with the Patient.
- Manage payments, deposits, and issue receipts to Patients.
- Perform administrative procedures related to credit processes (e.g., Cofidis).
- Manage and deliver the daily cash sheet and deposit amounts in the safe or bank.
- Check and validate the day's appointments.
- Receive and forward documentation (mail, email, etc.).
2.Waiting Room Assistance
- Check the cleanliness of the waiting room at the beginning of the day, before Patients arrive, throughout the day, and at the end of the day.
- Remove used consumables and replenish necessary ones.
- Manage the waiting room (welcome the patient, provide courtesy support to the patient, clarifications, information on delays, etc.).
- Alert Cleaning Services to any anomalies they become aware of (e.g., damaged or dirty materials, dirty passage areas, dirty bathrooms, lack of materials, etc.).
3.General Responsibilities
- Implement Good Patient Care Practices according to current procedures and rules.
- Communicate any occurrences that require higher-level analysis and intervention (e.g., complaints, non-conformities).
- Promote a good working environment and team spirit.
- Communicate any supply needs.
- Distribute satisfaction surveys and collect complaints or suggestions.
