OTR Supervisor

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Are you ready to champion outstanding customer service, Amazon style?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have an opportunity just for you!
We’re seeking an OTR Supervisor to join our dynamic Delivery Stations. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.
- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
- You’ll lead cross-functional teams, tasked with solving operational problems,
- You’ll uphold Amazon’s high standards of process quality,
- You’ll maintain inventory accuracy,
- You’ll strive to improve and streamline processes,
- You’ll actively share and promote best practices with your colleagues and network
Key job responsibilities
Core responsibilities will include:
- idaily follow up with vendors on on-boarding process;
- facilitate on-boarding process with our external contractor;
- incentive management;
- uniform auditing and inventory;
- daily ops communications with DSP POCs and escalations to the owners, if needed;
- handling DS callouts on day to day topics related to DSP DAs;
- arranging and following up on DAY0 attendance.
A day in the life
• Lead by example.
• Role model for safe work behaviour’s
• Excellent communication skills (written & verbal). • Meets or exceeds departmental production KPIs/goals.
• Demonstrated problem solving & analytical skills. • Willingness to train and learn new skills. • Coach and mentor others to succeed.
• Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
• Able to work weekends and provide overtime support (AM & PM).
• Must be willing to work flexible schedules / shift including night shift.
- Experience with planning, performance metrics, and process improvement
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience managing teams
- Experience in logistics
- Experience with data analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.