Job description
The role is responsible to assist in creating and maintaining a world-class visitor experience.
Client Details
Our client is a world-class real estate company leading numerous internationally recognized projects in the region.
Description
Manage a multi-modal mobility operation alongside operating partners and other external/internal stakeholders.Oversees the development and implementation of a Mobility Service knowledge management infrastructure and leads in the management of organizational knowledge as a strategic asset to further the organization's goals.Leads the deployment and advocates for the adoption of digital service that drive value and improve customer experienceDevelop specific value propositions, content and presentation materials to support the Mobility & Specialty Automation Services StrategyOverseeing duties and roster alongside the operatorOverseeing operator productivityResearching new areas and initiatives in the marketDeveloping and implementing guidelines for operator & employee evaluations, recruitment and promotionTo ensure a smooth and efficient running of the daily operation and supporting departmentsAnalyze visitor feedback and place corrective measures in place to ensure customer satisfactionActively seek out feedback on the facilities and services from visitorsTo assist in supervising the team's operation and communicationTo assist in maintaining and/or develop agreed operating procedures involved in the department and to ensure that colleagues adhere to the correct procedures as laid down in the operating manuals.Maintains a 1-5 year plan for the function, including a roadmap for increased efficiency and effectiveness and taking into account modifications required to support a changing business environment.Plans and manages annual budget;To set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operationCreate, run and maintain an engaged teamAble to work on special projects to enhance the business modelAble to forecast expenses vs. income in order to maintain an accurate revenue streamTo strive at all times to provide the best visitor experience in the world
Profile
Degree qualified in related industry10 years in mobility / transportation5 years in a Management roleExperience working alongside operating partners to implement and achieve KPIs, SLAsExperience in multimodal transportation management (car, air, sea, other modes of transport)Any experience in working in / with ultra-luxury environments / sectorsProven track record in setting up and leading mobility operations managing operators to achieve high quality standards and excellent guest experiences
Job Offer
Competitive and attractive salary and benefits packageOpportunity to be part of a reputable organization and brand
