Job description
Qiddiya Investment Company is on the lookout for a proactive and experienced Manager for our SAP Application Operations team.
This key position will have a significant impact on the efficiency and effectiveness of our SAP applications, ensuring that they support our strategic vision and operational goals.
Manages day-to-day SAP operations, ensuring smooth support, issue resolution, change execution, and end-user service quality.
Works under the direction of the management to execute the SAP operations strategy.
Key Responsibilities Daily SAP Support & Operations Execution: - Manage L1–L3 operational support across assigned SAP modules.
Drive issue resolution, troubleshooting, and coordination with different teams.
Review SAP application performance, batch jobs, and integration queues.
Incident, Request & Problem Management: - Handle incidents, service requests, and root-cause analysis.
Escalate high-impact issues to the management with recommended actions.
Ensure SLAs and ITSM processes are followed.
Change & Configuration Management: - Execute change requests, validate functional configurations, and support testing.
Prepare UAT, verify change quality, and coordinate transport movements.
Operational Readiness Support: - Support release cycles, regression testing, cutover tasks, and environment readiness.
Maintain documentation, knowledge base articles, and runbooks with the help of all team members.
Stakeholder Communication: - Engage with business users on issues, changes, and UAT support.
Provide weekly operations reports to the management.
Vendor Coordination: - Follow up with Support and software vendors on tickets and escalations and track vendor actions Team Leadership: - Supervise SAP support team reporting to him.
Allocate workload and ensure documentation quality.
Comprehensive benefits package Bachelor's degree in Information Technology, Computer Science, or a related field.
7+ years of experience managing SAP application operations or similar roles.
Proficient in SAP modules and tools, with a solid understanding of integration and functionality.
Demonstrated experience in managing application support and service delivery.
Strong analytical, troubleshooting, and problem-solving skills.
Exceptional communication skills, with an ability to work collaboratively across teams.
Experience in performance optimization and system monitoring is desirable.
Relevant SAP certifications are a plus.
This job post has been translated by AI and may contain minor differences or errors.
Preferred candidate
Years of experience
5+ years
Degree
Bachelor's degree / higher diploma
