Luxury Operations Associate - Westfield Riyadh

Ensuring the efficient functioning of the mall, maintaining tenant satisfaction, compliance with standards, and safety, while also facilitating effective communication and coordination among all stakeholders.

Key Responsibilities

• Build and maintain strong relationships with tenants, ensuring compliance with company standards and smooth coordination during fit-out, handover, evacuation, and daily operations.
• Handle tenant requests and issues by proper logging, follow-up, and timely resolution, including reporting and escalating critical issues.
• Coordinate with leasing, design & delivery (DD), contractors, suppliers, and all mall departments to ensure updated leasing plans, prime location confirmation, and smooth mall operations.
• Oversee mall operations by ensuring AMCs are in place, service providers meet contract terms, and common areas are well maintained through regular inspections (technical, cleaning, security, and H&S).
• Monitor operational performance by conducting inspections, following up on tasks during shifts, ensuring operations teams are informed, and chasing tenants for sales data and collections.
• Attend required training and perform additional tasks as assigned by management.

Requirements

• Saudi National.
• Bachelor’s Degree in a related field.
• Professional proficiency in the English language.