In-Store Operations Analyst - Builders Program

Why Tamara

We’re proud to be Saudi’s first FinTech unicorn.
Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. & There is no playbook for that; our Tamarians are writing it.
Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
If this sounds like you: curious, driven, and ready to build, we’d love to meet you
Apply now and join the next generation of Builders!

About the program

At Tamara, we believe exceptional talent deserves an exceptional launchpad.
Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn’t a rotational “observer” program, it’s a career accelerator built for those who want to build, own, and raise the bar early.
Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You’ll contribute immediately and grow at an accelerated pace.
From Product to Engineering, Design to Commercial, you’ll tackle meaningful challenges that shape how millions experience fintech across the region. You’ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
Our January and June cohorts are your opportunity to move fast, think big, and start building what’s next - not someday, but now.

Your role

As an In-Store Operations Analyst, you’ll support day-to-day offline execution across partner stores. You’ll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators.

Your responsibilities

• Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
• Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.
• Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
• Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.
• Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
• Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
• Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.
• Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
• Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.
• Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.
• Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.

Your expertise

Experience

• Bachelor’s degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
• 0–2 years experience in sales operations, instore operations and merchandizing
• Strong communication in Arabic and English; confident with store staff and supervisors.

Skills

• Experience in retail field ops, merchandising, or auditing.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
• Basic knowledge of POS/cashier workflows.
• Organized and detail-oriented; comfortable following checklists and SOPs.
• Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.

Attributes

• Field-based role with frequent store visits (some evening/weekend work during campaigns).
• Occasional lifting/carrying of marketing materials and fixtures (up to ~10 kg). 
• KSA driver’s license is required