Housekeeping Attendant

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor
public areas and pantries according to standards established by the hotel.

● Clean assigned guest rooms according to standards established by the hotel. It
involves, but not limited to, making the bed, dusting the room and furniture,
replenishing guest room and bath supplies, cleaning the bathroom, vacuuming
the carpet.
● Whilst cleaning the room, verify that all is in proper condition and order of
functioning and reports to Supervisor any items that need repair.
● Clean corridors and floor public areas around guest rooms assigned. Also
maintain cleanliness of equipment and pantries.
● Keep informed of hotel product and service knowledge in order to answer guest
questions.
● Answer all guest questions / requests in a friendly and caring manner, take
appropriate actions or if needed, refer the matters to the relevant persons to
handle. It may be providing information, giving an extra item such as a towel,
etc.
● Write down on their assignment sheets relevant information for record purposes
and possible future inquiries. At the end of shift, report special attention guest,
unusual situations, incidents that need follow up, to ensure consistency and
guest satisfaction.
● Verify the physical status of room and updates Order Taker of any discrepancies
found.
● Report at once to Supervisor and Order Taker lost and found items and
coordinates with Order Taker when to bring items down.
● Provide the turn down service to assigned guest rooms according to standards
established by the hotel. It involves, but not limited to, turning down the bed,
replenishing guest room and bath supplies and cleaning the bathroom if
necessary. Help control guest and cleaning supplies to save costs.
● Clean assigned guest rooms, the late check out and late service required by
guests, according to standards established by the hotel.