Field Support Engineer

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. 

It's time to make a move. Join our flow. 

We are Looking for a Field Support Engineer to provide technical support during the installation and commissioning of KONE products. The role involves resolving technical issues identified by manufacturing and installation teams, ensuring all products are installed in full compliance with KONE’s safety, quality, and process standards. The Field Support Engineer will also help ensure projects are completed efficiently, accurately, and within the required timelines.

What will you do? 

Remote and site support services for Front Lines and Supply Operations

• Provide remote or on-site technical support for installation issues
• Provide support also in digital, APF, software and BIM related issues

Ride comfort

• Provide technical support to ensure customer specification requirements

• Product development – applicable for global Field Support roles only
• Product development matrix audit points
• Piloting and implementing new product and solution

Training:

• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses 

Quality: 

• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

People leadership

• People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
• Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
• Facilitate information sharing and creates collaborative working environment

Daily Operations

• Allocate daily work together with Technical Field Support Manager
• Monitor and lead the performance and KPI/SLA adherence of the team
• Review daily priorities in the team and take appropriate action to ensure results are achieved
• Support continuous development of TFS together with Technical Field Support Manager

Are you the one? 

• Bachelor degree in Electrical/Electronics Engineering.
• Minimum of 5 years of experience in commissioning activities, preferably with KONE products.
• Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities is highly preferred.
• Strong practical field exposure and in-depth commissioning knowledge are essential.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to collaborate effectively within a team environment.
• Excellent organizational and communication abilities, with strong attention to detail and follow-up skills.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/