Epic Delivery Owner

About Cigna Healthcare
 

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

The Epic Delivery Owner (EDO) plays a critical role in ensuring the successful delivery of strategic initiatives (Epics) across the organization. Operating within a dynamic and rapidly evolving industry, the EDO partners closely with cross‑functional teams, senior leadership, Product Managers, Product Owners, and Agile Release Trains (ARTs) to drive end‑to‑end delivery of Epics—from initial refinement through execution, closure, and value realization.

This role ensures that each Epic is delivered within agreed scope, budget, timelines, and quality parameters, and that it aligns with organizational strategy, regulatory requirements, and customer needs.

Key Responsibilities :
 

End‑to‑End Epic Ownership

• Own delivery of Epics from ideation, definition, and refinement through implementation, release, and benefits realization.
• Partner with Product Managers and SME groups to define scope, outcomes, dependencies, and success measures.
• Maintain a holistic view of delivery, providing strategic guidance, business judgement, and recommendations for optimized execution.

Planning & Delivery Governance

• Develop and maintain Epic delivery plans, including timelines, resource needs, budget considerations, and milestone tracking.
• Identify risks, dependencies, and constraints early; develop mitigation plans and escalate when required.
• Ensure alignment with enterprise strategy, regulatory standards, and cross‑program priorities.

Cross‑Functional Leadership & Coordination

• Lead collaboration across Agile Teams, ARTs, and business functions to ensure unified delivery.
• Facilitate cross‑team synchronization and ensure dependencies across technology, business, operations, and external partners are effectively managed.
• Track delivery progress through Jira, dashboards, status reports, and regular delivery forums.

Stakeholder Engagement & Communication

• Act as the primary point of contact for all Epic‑related updates, decisions, and escalations.
• Provide clear, concise, and transparent communication to executives, business sponsors, SMEs, and delivery teams.
• Facilitate regular stakeholder reviews, steering committees, and status presentations.

Execution & Monitoring

• Monitor delivery performance against agreed scope, schedule, quality, and budget.
• Remove impediments in collaboration with RTEs, Product Owners, and functional leads.
• Ensure teams have clarity on deliverables, priorities, and success measures.

Quality Assurance & Documentation

• Oversee and maintain accurate project documentation, including delivery plans, RAID logs, action trackers, and reporting packages.
• Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations.
• Lead post‑implementation reviews to capture lessons learned and drive continuous improvement.

Business Case & Proposal Support

• Contribute to the development or review of Lean Business Cases, cost‑benefit assessments, and strategic proposals for new Epics or enhancements.
• Ensure business outcomes, KPIs, OKRs and value realization metrics are clearly defined and measured.

Experience, Qualifications & Skills

• Bachelor’s degree in Business Administration, Project Management, or related field.
• PMP or Prince2 certification is a plus
• 3 - 5 years of strong experience delivering complex initiatives, preferably within healthcare or insurance.
• understanding of Scaled Agile Framework (SAFe) and Agile delivery practices; SAFe certifications are desirable.
• Proven experience leading cross‑functional teams and managing delivery across multiple workstreams or ARTs.
• Strong analytical skills, attention to detail, and ability to navigate complex organizational environments.
• Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups.
• Proficiency with delivery and collaboration tools such as Jira, MS Project, PowerPoint, Visio, Azure DevOps.
• Ability to manage competing priorities and guide teams through ambiguity and change.
• Experience in writing epics, features, user stories, and supporting UAT or readiness activities as needed.
• Self‑starter mindset with strong leadership and facilitation skills.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.