CLD specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More about this role

This role is critical in fostering strong customer relationships and optimizing supply chain performance through data-driven insights and collaborative problem-solving within the Customer Collaboration team. You will be instrumental in ensuring customer satisfaction and contributing to the achievement of business targets.

What extra ingredients you will bring:

• A proactive and adaptable mindset, eager to embrace challenges and drive continuous improvement.
• Exceptional interpersonal skills, with the ability to influence stakeholders at all levels, both internally and externally.
• A strong sense of ownership and accountability, consistently striving for excellence in customer service and operational efficiency.
• The ability to thrive in a fast-paced environment, demonstrating flexibility and a team-player attitude.

Education / Certifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field preferred. Relevant professional certifications are a plus.

Job specific requirements:

• Demonstrated experience (minimum 3-5 years) in Customer Service & Logistics (CS&L) within the FMCG/CPG sector.
• Proven ability to leverage analytical tools and data to identify trends, solve problems, and drive strategic decisions.
• Proficiency in SAP and advanced skills in Microsoft Office Suite (especially Excel) for data analysis and reporting.

No Relocation support availableBusiness Unit SummaryMondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularCustomer Collaboration (CLD)Customer Service & Logistics