Branch Operations Team Leader - HVAC

Job Responsibilities:

• Reports to the Branch Manager.

• Responsible for Branch Service Operations covering specific defined region

(Central/East/West).

• Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.

• Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables)

• Mainly Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.

• Drive operational review meetings, development and implementation of operational discipline (tools, processes).

• Serve as an active member of DKSA leadership team with regular reports to Operations Manager.

• Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.

• Monitors, Reports and Analyzes the Monthly Performance of Branch Operations Team

• Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on monthly basis.

• Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts and Replacement Business) in line with available opportunities within the Market.

• Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.

• Ensures strong working business relationship with ASPs, Third Party workforce, Dealers and Contractors.

• Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.

• Reviews and Monitors all Branch pending jobs on daily and weekly basis and drives to resolve them.

• Responsible for closely monitoring and following the required parts for repair related jobs to minimize delays on job delivery.

• Ensure compliance with EHS program for employees, ASP’s and subcontractor and track this progress



Job Requirements:

• Possesses an Engineering Degree from a reputable and recognized educational institution.

• Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.

• Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.

• Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST

• Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.

• Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service Business and Operations.

• Passionate and Committed about Service and Customer Satisfaction.

• Good financial understanding

• Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market



Preferences:

• Preferred with Saudi Experience,

• Candidate must be proficient in English. Arabic Speaking is preferred but not mandatory.

• Field Service experience is preferred