Assistant Manager - Sales Operation

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

The Assistant Manager – Operations (Sales Ops) will be responsible for end-to-end execution of post-sale transaction operations for Bayut KSA. The role ensures payment verification, documentation compliance, SPA control, revenue readiness, and stakeholder coordination, enabling predictable revenue recovery and smooth transaction closure, internal and external customer support. This position plays a critical execution role within the centralized Sales Ops function and works closely with Sales, Commercial, Finance, Developers, and Customer Support teams. The Assistant Manager will manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.

In this role, you will:

• Oversee receipt and verification of customer payments
• Ensure payment proofs are complete, legitimate, and submitted within defined timelines
• Coordinate with Finance for confirmation and reconciliation
• Track payment-related SLAs and escalate delays or discrepancies

• Review and verify booking forms for accuracy and completeness
• Ensure alignment between:
  • Booking forms
  • CRM records
  • Payment details
• Coordinate issuance, receipt, and verification of Sale & Purchase Agreements (SPAs)
• Ensure SPA details match system records and booking data
• Maintain proper documentation logs and audit trails

• Track SPA issuance status for all applicable transactions
• Ensure SPAs are:
  • Issued by developers
  • Signed by relevant parties
  • Verified before transaction closure

• Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria
• Coordinate with Finance on invoice eligibility and supporting documentation
• Prepare and maintain transaction visibility reports, including:
  • DP vs SPA aging
  • Verified Closed Won status
  • Developer-wise recovery readiness

• Liaise with:
  • Sales teams for transaction follow-ups
  • Documentation teams for SPA execution
  • Finance for invoicing and reporting
  • Developers for SPA sharing and acknowledgements
• Ensure developer documentation expectations are met within agreed timelines

• Support internal sales teams through Ops/Sales Ops hotline for transaction-related queries
• Assist in customer-facing support related to transaction execution, documentation, and complaints
• Coordinate resolution of transaction-related issues, including refunds where applicable

• Ensure compliance with approved policies, SOPs, and workflows
• Identify execution gaps, bottlenecks, or recurring issues
• Proactively suggest process improvements to enhance efficiency and reduce leakage
• Support implementation of system-driven controls and CRM adoption