Retail Account Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

At Glovo, our mission is to revolutionize the shopping experience for millions. We strive to provide easy access to anything within cities. To achieve this, we need a strategic, analytical, and results-driven individual to advance our QCommerce business, specifically in the groceries sector. We are looking for a talented and ambitious Senior Strategic Account Manager to join our QCommerce team and drive our grocery partners' growth. Are you ready for a challenging experience in one of the fastest-growing startups? Do you want to help build a product that will disrupt the on-demand market?

THE JOURNEY

• Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.).
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth.
• Prepare reports and dashboards to present to partners / use as source of operational improvements.
• Get feedback from our partners and translate it into product, marketing and operations improvement.
• Onboard new partners on our platform by providing them all the necessary tools and information.
• Meet monthly and quarterly objectives defined by the company.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• Significant experience (2+ years) in high-performance account management or Business Consultancy roles. Bonus points if you're coming from the FMCG or Retail industry. 
• Strong analytical, organizational, and planning skills in a growth and high-performance start-up with a fast pace.
• Ability to work both independently, to take responsibility for actions and to collaborate as part of a team goals is required
• Computer literate, good knowledge of Google Docs and MS Office, Excel
• Excellent communication skills in English and Romanian.
• Capability for problem solving and quick decision making
• Strong Commercial and negotiation skills.
• Good communication, strong relationship building and presentation skills
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach
• Responsiveness, adaptation, and flexibility
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly meal tickets and monthly Prime promo code!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 👪 Enhanced parental leave.