Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role
We are seeking an organised and detail-oriented individual to provide operational HR support and administrative services for employees and managers through AskHR channels. This role is central to ensuring accurate HR data management, timely resolution of employee queries, and consistent adherence to internal policies and procedures. The individual will contribute to delivering a high-quality employee experience while supporting continuous process improvement across HR operations.


What you’ll do

• Provide HR support via AskHR, ensuring timely and accurate query resolution in line with policies
• Act as first point of contact for HR guidance on policies and procedures
• Log, track, and resolve cases using ticketing systems
• Monitor performance and improve response quality and turnaround times
• Analyse feedback and recommend process improvements
• Maintain accurate, up-to-date information in HR portals

Who you are
Educated to degree level
Knowledge of labour legislation
Strong attention to detail and accuracy
Effective communication and interpersonal skills
Ability to work under pressure and manage multiple priorities
Advanced proficiency in English
Advanced knowledge of Microsoft Office tools



Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global, collaborative HR environment 
• Exposure to end-to-end HR operations and employee lifecycle processes
• Structured learning and development through internal training programmes
• Experience working with advanced HR systems and tools
• A supportive team culture focused on continuous improvement and service excellence

What skills you will learn

• HR service delivery and case management best practices
• Advanced use of HR systems and ticketing platforms
• Data accuracy and HR analytics fundamentals
• Stakeholder communication across diverse teams and regions
• Process optimisation and continuous improvement methodologies

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2