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Technical Support Engineer

22 days ago 2025/08/14
Full time
10-49 Employees · Business Consultancy Services

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Job description

 Scope of Work

  • Service provider to extend client Techn.icaJ support team by three (3) skilfed teohrical engineers to handle the daily tasks.
  • Layer 1 and layer 2 support for users and endpoints
  • Setup and maintain any required software on users· computers°'party peripherals.
  •  So!ving and troubleshooting Network i ssues.
  • Record any incident or service requests on client Servioe desk system. 5
  • Supporting our users to secure and save their data.
  • List and recocd client Endpoints such as computers, IP Phones, Laptops and printers on asset management system.
  • Ensure that endpoint$ have the latest updates and security software installed on it
  • Setup and troubleshoot IOT devices on client Fleet
  • Create and report incidents telated to security or any abnormal user/s or computer/s behaviour.
  • Managing file and J)fint servers and appl ying users· permissions.
  • Cceate and maintain Knowledge base. (T echnicaJ guides. instructions, configuration steps).
  •  Ensure that all security measurements applied on al l endpoints



Management Solutions International (MSI), established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience. Headquartered in Virginia, USA, MSI currently has 6 Branches, working with prominent Government / Semi-Government, Multi-National Companies as well as SMEs. MSI, traditionally an Executive Recruitment Firm is a part of CFR Global Executive Search which is a growing alliance of independent Executive Search Companies having 59 Offices in 30 Countries. This gives MSI an edge with a Global database and allows them to effectively conduct Recruitment searches worldwide. Management Solutions International Overview In the latest acquisition, MSI acquired Petrolinx in 2013. Petrolinx is an Oil & Gas specialized entity with an ever increasing database of talent from various sectors, including Exploration & Drilling, Refining, Production, Petrochemical, Distribution. Petrolinx caters to the Government Clients as well and PMC and EPC Companies. Our strength lies in our Consultants’ industry specialisation who provide recruitment consultancy services to the clients in their respective sector. This focus allows our consultants to provide a better understanding of the supply of talent available for the specific role being recruited for. Also, because our consultants have prior industry knowledge they understand our clients’ businesses and can often offer unique perspectives that help clarify their needs and ensure better quality hiring decisions.

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