Kitchens Dispatch Support Lead

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

•  As a cloud kitchen dispatch support lead, you are responsible for  coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process.

  
  

• Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times

  
  

  Ensures that operations shift checklist is completed as required (opening, mid and closing)

  
  

• Ensures that all techs and internet connection are functioning all throughout the shifts.

  
  

• Supervise and lead dispatch team, providing training and support as needed.

  
  

• Manage the dispatching of orders from operating partners to riders effectively

  
  

• Resolves issues arising from orders  or deliveries and coordinates with the customer, riders and customer service center.

  
  

• Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene. 

  
  

• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.

  
  

• Ensures accurate and timely communication between customers, riders and dispatchers.

  
  

• Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.

  
  

• reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured.  

  
  

• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.

  
  

• Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.

  
  

• Ensure compliance with company policies and industry regulations.

  
  

•  Must Have:

  
  

Proficient in basic computer application

At least High School diploma

At least 2 years experience in dispatch operations or logistics 

Proficient in basic data gathering and analysis

Ability to work flexible hours, including night, weekends and holidays 

• Nice to Have:

  
  

Prior experience in cloud kitchen operations