We are seeking a proactive and customer-oriented IT Assistant to provide first-level technical support and ensure the smooth operation of the organization's IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining IT assets, and assisting with day-to-day IT operations.

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and Microsoft 365 applications.
• Support user account creation, password resets, and basic Active Directory administration.
• Diagnose and resolve issues related to network connectivity, VPN, Wi-Fi, email, and peripheral devices.
• Install, update, and maintain software applications, antivirus programs, and security patches.
• Manage and resolve IT support requests through the organization's ticketing system within defined service levels.
• Assist with employee onboarding and offboarding by preparing devices, creating user accounts, and configuring required access.
• Maintain accurate records of IT assets, software licenses, and technical documentation.
• Perform routine maintenance and preventive checks on IT equipment.
• Escalate complex technical issues to senior IT personnel when necessary.
• Support IT projects, system upgrades, and infrastructure improvements as assigned.
• Ensure compliance with company IT policies, security standards, and best practices.