Head of POS

Job Description:

• Develop and implement sales strategies/incentive plans to achieve organizational sales goals and revenues.
• Analyze sales data and market trends to adjust strategies and tactics.
• Recruit, train, and manage a high-performing sales team.
• Provide coaching, mentorship, and professional development opportunities.
• Conduct regular performance reviews and offer constructive feedback.
• Identify and pursue new merchant opportunities within the local market.
• Maintain strong relationships with key merchants and partners.
• Negotiate competitive pricing based on merchant volumes and profitability.
• Manage customer service for merchants, ensuring timely and effective services.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Ensure compliance with policies, procedures, and external regulations related to merchant acquiring activities.
• Maintain confidentiality of commercially sensitive information.
• Enforce company rules, guidelines, and SLAs related to payments, settlements, and merchant eligibility criteria.
• Monitor and report on sales activities and performance against targets.
• Manage the sales pipeline and ensure timely deal closure.
• Collaborate with Operations, Compliance, and IT departments for seamless service delivery and compliance.

Skills:

• Proven success in achieving sales targets and driving revenue growth.
• Strong leadership and management skills to inspire and motivate teams.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changes.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field; MBA or advanced degree preferred.
• Minimum 6 years’ experience as a Sales Manager, Director of Sales, or similar role.

Job ID 040724-114BS