Supervise all front office operations during the night shift

Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures

Handle guest concerns, complaints, and emergency situations professionally

Perform and verify night audit procedures and daily financial reports

Ensure all guest accounts, billing, and payment transactions are accurate

Monitor room status, reservations, and room availability

Coordinate with Housekeeping and Security departments during the shift

Prepare daily reports, occupancy reports, and handover reports for management

Ensure hotel policies, procedures, and service standards are followed

Monitor staff performance and provide guidance to team members

Ensure lobby cleanliness, safety, and guest comfort during nighttime operations

Handle wake-up calls, late-night requests, and special guest arrangements

Assist in training and mentoring front office associates

Respond quickly to emergencies, incidents, or guest issues during the night

Ensure proper cash handling and end-of-day reconciliation

Conduct shift briefings and smooth handover to morning shift team