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Customer Service Executive

23 days ago 2026/05/06
10 Open Positions
Full time
500 Employees or more

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Job description

🚀 Welcome to Your Next Adventure!

Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you’ll be at the heart of our CX operations—ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.

🛠 What You’ll Get Your Hands On:

  • Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
  • Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
  • Reduce dependence on a purely manual / remote setup for critical customer-facing control.
  • Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
  • Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
  • Support Pakistan Live CS team in Peak days


Skills

🧙‍♂️ The Magic You Bring

  • 1–3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
  • Fluent in Arabic & English (Khaleeji accent is a must )
  • Strong communication skills—clear, calm, and customer-focused
  • Ability to handle pressure, multitask, and manage difficult conversations
  • Basic knowledge of CRM tools and computer systems
  • Flexibility to work in a 24/7 rotational shift environment


✨ Bonus Points if You Have:

  • Experience in a high-growth startup or food delivery platform
  • Strong problem-solving mindset with a proactive approach
  • Familiarity with customer satisfaction metrics (CSAT, TAT, QA)


This job post has been translated by AI and may contain minor differences or errors.
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