Computer Service Technician

Overview The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned. Responsibilities + Provide technical maintenance and service for all ADPE equipment. (20%) + Evaluate equipment for malfunctions and deficiencies. (20%) + Performs baseline procedures, and hardware replacement. (20%) + Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals. (15%) + Is responsible for all final technical inspections and ensures the appropriate status entry is made in the work order tracking system. (15%) + Performs monthly UBL inventories and assist with cyclical property inventories. (5%) + Performs other duties and assignments as required. (5%) Qualifications + Minimum Qualifications + Education/Certifications: Three years related experience may be substituted for one year of education, if degree is required. + College degree or equivalent experience. + CompTIA A+ or equivalent Certification + Must be able to obtain a NAC and maintain a Smart Card. + Experience: + 3+ years of related experience. + Skills: + Capable of effectively communicating technical information in English, both written and verbal. + Possess Advanced PC technical support skills + Time management and organizational skills + Must be proficient using the latest version of Microsoft Office + Experience using Maximo work order system or similar system + Pursuant to KRH subcontract English competency levels: + Reading ability – level 3 + Speaking ability – level 3 + Writing ability – level 3 + Working Environment: + Work is generally conducted in a work center administrative environment. However, duties may occasionally involve working outside with a potential exposure to extreme temperatures. Employee use of personal protective equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Normal work week is 48 hours but may be required to work overtime. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.