Business Credit Office Manager

Business Credit Office Manager- Job ID: 42402

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HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 

Credit & Capital Management Services (CCMS) under CIB are in the process of implementing a new, modern, and consistent E2E operating model.  A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO). The BCO function will complete tasks currently owned by multiple actors in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all Credit & Lending (C&L) tasks, creating a single control point. The function will be client facing and customer service orientated.

We are currently seeking an ambitious candidate to join the team as a BCO Manager who will provide credit advisory and support services to Relationship Managers (RMs) / Coverage. This includes facilitating client review and renewal activities, and is responsible for carrying out customer outreach, research, financial and credit analysis on behalf of the RMs, ensuring exemplary risk management acumen and control standards are embedded within the end-to-end C&L process

In this role, you will:- 

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
• Continuously drive improvement in their productivity whilst enhancing client experience.
• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model and active participation in training initiatives
• Participate in deal discussions and meetings with clients or credit risk as required
• Strong execution and implementation ability.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders.
• Protect the Bank by acting as First Line of Defense and adhering to all controls
• Maintain HSBC internal control standards, including timely implementation of internal and external audit recommendations, along with addressing any issues raised by external regulators
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the BCO Team Lead to ensure that adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds

To be successful in the role, you should meet the following requirements:

• Bachelor’s degree in business, Finance, or a related field
• 5-8 years corporate lending experience with strong analytical skills and sound credit knowledge
• Strong understanding of various financing instruments and banking products for Wholesale Banking
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
• Clear understanding of the Group credit risk principles, policies and statutory compliances
• Strong commercial mindset
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

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