Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

Whatyou'lldo:

• Experience in troubleshooting and resolving complex issues related to infrastructure, installation, configuration, deployment release and promotionprocesses ,proceduresand application performance

  
  
  

• Collaborate closely with development and QA teams to support product installation and configuration

  
  
  

• Collaboration with others in Operations and development teams to triage software application issues within multiple timezones  toensure fast turnaround times on incident management and resolution

  
  
  

• Conduct incidentmanagementpost-mortemanalysis, andimplement preventive measures to mitigate future incidents.

  
  
  

• Implement automation initiatives to streamline deployment, monitoring, and maintenance processes andtools .

  
  
  

• Monitor system performance, troubleshoot issues, and implement solutions tooptimizeefficiency and minimize downtime.

  
  
  

• Manage the installation,configurationand upgrade ofthird partyproducts andopen sourcesolutions 

  
  
  

• Ability to develop and propose alternative approaches or strategies to address identified gaps and improve overall performance. 

  
  
  

• Participate in discussionsfor  implementationof recommended solutions, ensuring seamless integration with existing systems and processes

  
  
  

• Provide supportto  teammembers on best practices for solution improvement and innovation to ensure effective collaboration and high performance

  
  
  

• Schedule and Participate in the Operations on-call 24 x7 rotation schedule

  
  
  

• When needed, active participation in critical problem resolution outside of typical working hours

  
  
  

• An employee may perform duties outside of their normal responsibilities as needed

  
  
  

Technical Expertise:

• CI/CD & Automation:
  Experience designing andoptimizingCI/CD pipelines using tools such as Git, Azure DevOps, Subversion, andSaltStack, with a focus on automation strategy and deployment efficiency.

  
  
  

• Cloud & AWS Services:
  Hands-on experience with AWS cloud services (e.g., Lambda, CloudTrail, Systems Manager) including deployment, monitoring, and disaster recovery planning.

  
  
  

• Database Management (Oracle):
  Expertise in Oracle (and MySQL) RDS environments, including administration, performance tuning, and optimization.

  
  
  

• Software Development:
  Strong software development experience on Linux platforms using scripting languages such as Python, Perl, Groovy, Ruby, or Bash.

  
  
  

• Infrastructure &IaC:
  Experience implementing Infrastructure as Code (e.g., Terraform) for automated provisioning, configuration, and scalable environment management.

  
  
  

• Systems, Networking, Security & Observability:
  Solid understanding of enterprise-scale systems including networking, security, monitoring, and observability tools (e.g., Kibana, Elastic stack), with emphasis on reliability and performance.

  
  
  

• Operational Excellence & Platform Management:
  Proven ability to manage, deploy, andmaintainproduction systems across environments, including release management, performance optimization, and incident response.

  
  
  

• Leadership, Collaboration & Strategic Problem-Solving:
  Demonstrated ability to lead complex technical initiatives, mentor engineers, and drive cross-functional collaboration in Agile environments; capable of making decisions under ambiguity and communicating technical solutions to diverse stakeholders.

  
  
  

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) ora related field.

  
  
  

• Minimum5-8years’ experience with development and release processes

  
  
  

• AWS certification is preferred but notrequired

  
  
  

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.