Desktop Support Engineer - L1

Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

Key responsibilities:

•Provide onsite and desk side support services to end users.

•Troubleshoot PC related problems at the direction of TCS level 1or SPOC.

•Complete incidents and requests within SLA in pressurized environment.

•Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.

•Ensure tickets are updated on a daily basis.

•Support meeting room environment and video conferencing.

•Support printers, scanners, and other peripherals.

•Support mobile devices, such as iPads, iPhones and Android devices.

•End-User Data back-up and restoration when required in the course of a service incident.

Behavioural skills required:

•Individual must have good customer facing skills and be well presented.

•Demonstrates independent and pro-active thinking.

•Builds effective relationships both within the team and across the business and Professional Services

•Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.

•Must be able to work alone and unsupervised, taking the initiative when necessary.

•Must be organized and prioritize work appropriately.

Technical skills & Experience required:

•Must have experience of using a Call Logging system.

•Must have good working knowledge of Windows 7/10 and related Office applications.

•Support experience of MACs would be beneficial.

•Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

•Familiarity with Microsoft PATCH MANAGEMENT.

Why Join Us? 

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. 

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!00000