Job description
WE’RE HIRING: Desktop Engineer (L1/L2) at PoznaÅ, Poland
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Engineer (L1/L2) to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:- Provide onsite IT support to end users across the location
- Manage and resolve incidents and service requests within SLA
- Troubleshoot hardware, software, and basic network issues
- Support software installations and deployments
- Perform IMAC activities (Install, Move, Add, Change)
- Handle IT asset management and refresh activities
- Support onboarding and offboarding (device setup and retrieval)
- Ensure Day 1 readiness for new joiners
- Configure desktops, laptops, printers, and peripherals
- Replace faulty components and perform post-repair testing
- Perform data backup, restoration, and migration
- Coordinate with vendors and third-party providers
RequirementsWhat You Need:
Experience:
- 1–3 years of experience in Desktop / Deskside Support
Technical Skills:- Windows 10/11 support
- Microsoft Office 365
- Basic Active Directory knowledge
- Hardware & software troubleshooting
- Basic networking (LAN/Wi-Fi)
- Experience with ticketing tools (ServiceNow or similar)
Core Competencies:- Strong problem-solving and troubleshooting skills
- Good communication skills (English required)
- Customer-focused mindset
- Ability to work in SLA-driven environments
- Team player with a proactive attitude
BenefitsWhy Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Poland and be at the forefront of IT support excellence!
This job post has been translated by AI and may contain minor differences or errors.
