Customer Service Representative - Hybrid

Have you worked with SAP or with a similar ERP system?
Have you got previous experience in working with customers from various Eastern European
countries?
Great, if you have answered yes to both of those then we are looking for you.
We are looking for a detail-oriented Customer Service Representative to join our growing team
of 15 in our brand-new Sosnowiec warehouse location. This is a pivotal role acting as the bridge
between our customers, the sales team, and our logistics operations. We are looking for a
proactive team player who thrives in a fast-paced environment.
Your mission will be to ensure the seamless flow of orders from receipt to delivery, maintaining
high levels of accuracy in our SAP system and providing exceptional support to our clients.
Location: Sosnowiec- 3 days a week onsite are required.
Your tasks will include:

• Order management, logistics support, and internal reporting:
• Process incoming orders via email, EDI/Doc platforms, and telephone using SAP B1
• Issuing invoices, discount notifications, cancellations, and proforma invoices
• Supporting the Sales Team by checking stock levels, prices, and order statuses
• Collaborating with the Warehouse/Transport Team tracking late parcels, and managing
• stock discrepancies
• Managing incoming mails, answering phone queries, and creating tickets in Zoho Desk
• for technical or sales escalations
• Using OneDrive for reporting and tracking
• Creating daily sales reports and outstanding order lists using SAP and OneDrive;
• maintaining and updating the customer database
• Handling inter-company orders and automated daily invoice distribution

To be a good fit for the Customer Care Representative role you will have:

• Strong working knowledge of SAP Business One (B1) or equivalent ERP system
• Strong working knowledge of Excel
• Proven background in a fast-paced environment
• High attention to detail, self-motivation, and a collaborative "team player" attitude
• Ability to manage a high volume of emails and phone calls efficiently
• Business level of English and Polish
• Customer service background

What We Offer:

• Stability and the growth opportunity
• Work-Life Balance: 5 days a week (40 hours) with a Hybrid model (3 days in the Sosnowiec office, 2 days remote)
• Joining a dynamic and friendly team

Sounds interesting? Send us your CV by applying to this page
 

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. (LLC) is entered in the register of employment agencies under the number: 35288

Our candidate selection process relies entirely on human judgment. We explicitly avoid using automated screening algorithms or AI-driven scoring systems for any part of the assessment. Every single profile is reviewed personally by our experienced recruiters, ensuring a thorough and unbiased consideration of your fit.

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