User Journey Operations Specialist

Responsibilities:

• Conduct daily data analysis to understand user segments, behavior trends, and funnel performance based on products and page view.
• Monitor user behavior and key funnels to share team valued insights
• Cooperate with the Data team to complete an AI model based on different user segments and all points of user journey.
• Detect chock points of user journey and setup optimization plan including product and marketing strategy.
• Collaborate closely with product, marketing, and engineering teams to leverage platform capabilities and drive product enhancements that support growth objectives.
• Initiate and lead growth projects independently, ensuring detailed execution and conducting thorough post-mortem reviews to extract learnings and improve future initiatives.
• Continuously track, report, and communicate growth performance and insights to stakeholders.

Requirements:

• Familiar with user segments and user lifecycle logic,experienced user operation projects with good result and matured logic.
• Proven experience in user journey analysis and execution.
• Proven experience in a growth-related role with strong data analysis skills and logical problem-solving ability.
• Proficiency in data tools and analytics platforms (e.g., SQL, Excel, BI tools).
• Demonstrated ability to work independently as a self-starter, managing projects end-to-end from ideation to execution and review.
• Strong understanding of user acquisition funnels, conversion optimization, and ROI analysis.
• Creative mindset with experience designing and executing growth strategies such as voucher programs, task incentives, or similar campaigns.
• Excellent communication and collaboration skills to work effectively across multiple teams.
• Passion for the crypto industry is a plus.