Technical Support Officer - macOS and iOS

We are seeking a Technical Support Officer provide end-user support and troubleshooting for macOS and iOS environments. The role focuses on resolving system, application, and network-related issues while ensuring a smooth user experience across Apple devices.

The ideal candidate will have hands-on experience with macOS troubleshooting, system tools, and user support, along with a strong understanding of Apple ecosystem fundamentals.

Employment Type: Contractual employment

• Provide technical support for macOS and iOS devices, including laptops and mobile devices
• Install, configure, and troubleshoot applications via the Apple App Store and enterprise tools
• Diagnose and resolve performance issues on Mac systems (e.g., slow performance, startup delays)
• Use system tools such as Activity Monitor to identify and resolve CPU, memory, and disk usage issues
• Monitor and manage system storage, disk health, and performance
• Troubleshoot network-related issues including Wi-Fi connectivity and network configurations
• Assist users with account management, including password resets and user profile setup
• Support startup and boot-related issues using Safe Mode, Recovery Mode, and system utilities
• Utilize Disk Utility to perform disk repairs, formatting, and First Aid checks
• Troubleshoot peripheral issues including printers, Bluetooth devices, and external drives
• Map and manage network drives and shared resources
• Maintain system updates and ensure devices are running the latest stable macOS versions
• Document issues, resolutions, and support procedures