Technical Support Officer

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Employment Type: Contractual employment

• Provide technical support operations across the organization, ensuring optimal performance and uptime of IT systems and services.
• Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Deliver end-user support onsite, remotely, and over the phone for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, email clients, browsers, and business applications.
• Manage service desk operations, including ticket handling, shift coordination, escalation management, and vendor coordination.
• Install, configure, and support VPN connectivity for external client terminals through PSX LAN, fiber leased lines, and internet-based connections.
• Perform hardware, software, and network diagnostics to identify and resolve technical problems efficiently.
• Support Active Directory, Domain Controllers, Exchange Server, and user account management activities.
• Ensure endpoint security compliance, antivirus management, and system hardening practices.
• Maintain IT asset inventory, documentation, and operational procedures.
• Assist in system upgrades, patch deployments, backups, and recovery activities.