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Technical Support Officer

30+ days ago 2026/08/14
Other Business Support Services
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Job description

Inbox Business Technologies is seeking a proactive and detail-oriented Technical Support Officer to manage daily IT support operations and ensure seamless handling of service requests. This role will act as the central point of coordination between end-users, technical teams, and vendors, ensuring timely resolution of issues and adherence to service standards.


Responsibilities
  • Coordinate and manage daily IT support operations and service requests
  • Act as the primary point of contact between users, technical teams, and external vendors
  • Monitor and manage incident tickets to ensure compliance with defined Service Level Agreements (SLAs)
  • Track, prioritize, and escalate unresolved issues to the appropriate teams
  • Schedule and coordinate on-site and remote support activities
  • Maintain accurate and detailed records of service requests, incidents, resolutions, and performance metrics
  • Generate regular service performance reports and provide actionable insights for improvement
  • Assist in capacity planning, resource allocation, and workflow optimization
  • Support IT audits, asset management, and documentation of IT processes
  • Facilitate clear and timely communication between end-users and technical teams
  • Contribute to the continuous improvement of IT Service Management (ITSM) processes
This job post has been translated by AI and may contain minor differences or errors.
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