Team Head Benefits & EOR Services

Job Overview

We are looking for an experienced and proactive Team Lead – Benefits & EOR Services to oversee payroll operations, employee benefits administration, compliance management, invoicing coordination, and client support functions.

The ideal candidate will lead the Benefits & EOR team, ensure operational efficiency, maintain compliance standards, and drive high-quality service delivery while coordinating closely with internal departments and external clients.

Key Responsibilities

Team Management & Operations

• Lead and supervise the Benefits & EOR operations team to ensure smooth daily operations
• Monitor team performance, task allocation, and service delivery timelines
• Provide guidance, training, and operational support to team members
• Identify operational gaps and implement process improvement initiatives

Payroll & Financial Coordination

• Oversee payroll coordination, reconciliation, and salary disbursement processes
• Ensure accurate preparation of payroll-related invoices and financial records
• Coordinate with Finance, Sales, Legal, and Compliance teams for smooth operations
• Monitor billing accuracy and timely client invoicing

HR Operations & Documentation

• Supervise employee onboarding documentation including contracts, letters, and personnel files
• Ensure proper maintenance of employee records and HR documentation
• Manage employee verification requests, pay slips, and employment confirmations

Compliance & Employee Benefits

• Ensure compliance with EOBI, Social Security, insurance, and labor regulations
• Oversee insurance registrations, renewals, and cancellations
• Support statutory reporting and compliance documentation
• Coordinate internal and external audit requirements

Client Management & Service Delivery

• Act as the focal point for client escalations and operational coordination
• Ensure timely resolution of employee and client queries related to payroll, compliance, and benefits
• Maintain strong client relationships to enhance satisfaction and retention
• Prepare MIS reports and operational updates for management review

Core Areas of Responsibility

• Team Leadership & Operations Management
• Payroll Coordination & Processing
• HR Operations & Employee Documentation
• Compliance Management (EOBI, Social Security, Insurance)
• Client Relationship Management
• Invoicing & Financial Coordination
• Reporting & MIS Management

Required Qualifications

• Bachelor's or Master's degree in Business Administration, HR, Finance, or related field
• 7–10 years of experience in HR Operations, Payroll, Benefits Administration, or EOR Services
• Prior team handling or supervisory experience preferred
• Strong command of MS Office, especially Excel
• Excellent communication, leadership, and coordination skills
• Ability to work in a fast-paced and deadline-driven environment

Preferred Skills

• Strong analytical and problem-solving abilities
• Knowledge of labor laws, payroll practices, and compliance regulations
• Experience working with HRIS / Payroll systems
• Strong stakeholder and client management capabilities