Job description
Job Summary: We are looking for a skilled Senior Executive - IT responsible for providing technical support, managing IT infrastructure, and ensuring smooth day-to-day operations.
The ideal candidate should have strong knowledge of both hardware and software, along with excellent troubleshooting and communication skills.
Key Responsibilities: Provide technical support to end users (onsite and remote).
Diagnose and resolve hardware issues related to laptops, desktops, and peripherals.
Install, configure, and maintain operating systems and application software.
Manage user data backups and ensure compliance with data security policies.
Deploy and manage antivirus and endpoint security solutions across systems.
Configure and administer domain environments, including Active Directory, user accounts, and permissions.
Monitor and manage LAN/WAN infrastructure, including switching and network troubleshooting.
Deliver efficient remote support and ensure timely resolution of user issues.
Coordinate and support IT-related meetings and activities.
Maintain comprehensive IT documentation, including system configurations and issue logs.
Ensure high service quality by adhering to defined SLAs and support standards.
Troubleshoot and maintain both macOS (MacBook) and Windows-based systems.
Medical Insurance Provident Fund EOBI Paid Leaves Advance salary facility Bachelor’s degree in IT, Computer Science, or a related field (preferred), with certifications such as CCNA/CCNP.
3–5 years of IT support experience with strong expertise in macOS (MacBook) and Windows troubleshooting (hardware & software).
Solid knowledge of computer hardware, peripherals, networking (LAN/WAN), and domain environments (Active Directory).
Hands-on experience with data backup & recovery, including Veritas End User Backup solutions (preferred).
Proficient in antivirus tools, endpoint security, remote support methodologies, with strong communication & documentation skills.
This job post has been translated by AI and may contain minor differences or errors.
