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HRSI is looking for "Resourcing Pool Officer" for one of its leading client.
Main accountabilities
Product Service Delivery
· Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling
· Be able to plan a capacity profile to meet the provisional demand forecast for different exam products
· Timely communications with VS and test day staff to ensure smooth exam delivery
· Manage logistics of Training of VS & support training as and when required
· Managing the system of Performance evaluation of VS
· Ensuring VS are paid accurately and timely through payment process
· Support management in staff recruitment
Customer service
· Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.