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Relationship Officer - DBC Balance Builder Retention

30+ days ago 2026/06/01
Other Business Support Services
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Job description

Job Purpose:


  • To achieve monthly KPIs (Save Rate) assigned.


  • To maintain standard performance to achieve top save rate and maximum retains without Offer


  • To ensure that all Retention efforts and activities are directed to meeting card business goals.


  • To ensure assigned card retention monthly targets are achieved


  • To ensure that there is no complaints or errors.


  • Top call quality scores and Customer service etiquettes to be displayed over the calls. 


  • 100% adherence to the defined retention ADM.


  • Adherence to TAT for all the customer request received.


  • Adherence to discipline and punctuality


  • Attending Daily team huddles & keeps up to team commitments.


  • Monitor personal performance and align strategies to improve retain out comes.


Key Result Areas
Knowledge, Skills and Experience
  • University Graduate.


  • Excellent people management skills.


  • 1-2 years experience in similar work environment.


  • Preferably has a practical marketing background.


  • Has strong Sales and customer focus and ability to think creatively and work under pressure.


  • Excellent presentation skills.


  • Good team player with result driven attitude.


  • Business sensitive.


  • Has analytical and computer skills.


  • Adaptable and versatile.




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