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* Lead end-to-end production support for critical applications, ensuring high availability, performance, and reliability across distributed environments.
* Own and manage major incidents, including impact assessment, triage, coordination with multiple teams, communication, and timely resolution.
* Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures.
* Define and implement production support standards, runbooks, and operational procedures aligned with ITIL best practices.
* Collaborate with development and architecture teams to design supportable, scalable, and resilient solutions for new and existing applications.
* Oversee change, release, and deployment activities to minimize production risk and ensure smooth transitions into live environments.
* Monitor system health using appropriate tools, define alert thresholds, and proactively address performance and capacity issues.
* Provide technical leadership and guidance to support teams, including mentoring, knowledge sharing, and continuous skills enhancement.
* Partner with business stakeholders to understand service expectations, prioritize issues, and ensure adherence to SLAs and OLAs.
* Prepare and present incident reports, trend analyses, and improvement recommendations to senior management and key stakeholders.
Minimum Qualifications:
* Bachelor's or Master's degree in Computer Science, Information Technology, or related field (BTECH, BE, ME, MSC, BSC, BCA, MCA, MTECH).
* 8-15 years of hands-on experience in production support or application support roles within enterprise environments.
* Strong expertise in production operations and support processes, including incident, problem, and change management.
* Proven experience applying ITIL principles in day-to-day production support and service management activities.
* Demonstrated ability to troubleshoot complex issues across distributed systems and coordinate resolution with multiple teams.
* Solid understanding of service-level management, monitoring, and escalation procedures in high-availability environments.
* Primary skills:Java,Process->Maintenance and Production Support process->PLM Production Support process,Springboot,Technology->Java->Core Java,Technology->Microservices->Microservices API Management
You'll no longer be considered for this role and your application will be removed from the employer's inbox.