Operations Associate Director - HIH - Evernorth

Position Overview:

The Associate Director of Operations will provide strategic leadership for the Hyderabad site, overseeing Analytics, Workforce Management (WFM), and Print & Distribution functions. This role ensures operational excellence, drives efficiency, and delivers data-driven insights to support global business objectives. The Associate Director will lead diverse teams, foster innovation, and collaborate with senior leaders to align site operations with enterprise priorities. Success in this role requires the ability to operate effectively in a highly matrixed organization, managing multiple stakeholders across global and regional teams.

Key Responsibilities:

Strategic Leadership

· Develop and execute operational strategies for Analytics, WFM, and Print & Distribution to support organizational goals.

· Align site operations with global priorities, ensuring scalability and cost-effectiveness.

· Champion continuous improvement and automation initiatives across all functions.

Operational Oversight

· Lead teams responsible for:

o Analytics: Metrics, dashboards, insights, reporting, and advanced analytics.

o Workforce Management: Forecasting, capacity planning, scheduling, and real-time administration.

o Print & Distribution: End-to-end print operations and distribution processes.

· Ensure timely, accurate, and high-quality deliverables across all functions.

Matrixed Collaboration

· Build strong relationships with global and regional stakeholders, influencing decisions and aligning priorities.

· Navigate complex organizational structures to drive consensus and deliver results.

· Represent Hyderabad operations in enterprise forums and cross-functional initiatives.

Data-Driven Decision Making

· Oversee development of dashboards, scorecards, and operational reports to inform leadership decisions.

· Leverage analytics and workforce models to optimize performance and resource allocation.

Talent Development

· Build and nurture high-performing teams across multiple disciplines.

· Implement talent strategies to attract, retain, and develop specialized skill sets.

· Foster a collaborative, growth-oriented culture.

Technology & Process Optimization

· Drive adoption of technology platforms for WFM, analytics, and print operations.

· Identify and implement process improvements and automation opportunities.

Qualifications:

· Bachelor’s degree in Business, Operations, Analytics, or related field; MBA preferred.

· 16+ years of progressive experience in operations leadership, with exposure to analytics, WFM, and print/distribution.

· Proven ability to lead large, multi-functional teams in a global, matrixed environment.

· Expertise in business intelligence tools (Tableau, PowerBI), WFM platforms, and operational technologies.

· Strong strategic thinking, communication, and stakeholder management skills.

· Experience influencing senior leadership and driving enterprise-level initiatives.

Key Competencies:

· Strategic Mindset

· Business Insight

· Drives Results

· Cultivates Innovation

· Attracts and Develops Talent

· Persuades and Influences

· Instills Trust

· Drives Engagement

· Enterprise Collaboration in a Matrixed Environment

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.