Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
https://bayt.page.link/kSor16bLueJgqQTr8
Back to the job results

Manager Complaints

2 days ago 2026/09/11
Other Business Support Services
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.
Undo

Job description

Manager Complaints


Eligibility 


Qualifications


  • Minimum Bachelor’s degree preferably a Master’s from an HEC-recognized institute/university.
  • Qualification in Islamic Finance will be an added advantage.

Skills


  • FTF, Business Conduct & compliance expertise. 
  • Real-time operations & TAT management. 
  • RCA, AHT & FCR management skills. 
  • Team coaching & empathetic communication.

Experience


  • More than 10 years of relevant work experience, with at least 5 years in a managerial role.

Key Responsibilities


  • Designing and managing end-to-end complaint handling while ensuring regulatory compliance and exceeding customer expectations. 
  • Monitoring KPIs, complaint trends, and grievance channels to maintain FTF and service quality standards. 
  • Owning the end-to-end customer experience across a high-throughput grievance ecosystem. 
  • Resolving high-priority customer complaints and improving the overall grievance experience. 
  • Leading team training on products, service updates, and SBP regulations to ensure effective resolutions.

Department:


Service Quality Department – Customer Support Group


Location:


Head Office - Karachi


Last Date:


June 12th, 2026



This job post has been translated by AI and may contain minor differences or errors.
Apply on company site Email to Friend Complete Questionnaire
You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
MANAGE
Job alert created for this search. You’ll receive updates when new jobs match.
Manage alerts
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.