Lead Corporate Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Lead, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.

Key Responsibilities:

1. Operations & Supply Chain Management

• Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.
• Monitor and maintain a fulfillment rate of 95% or higher across operations.
• Oversee timely creation and submission of purchase orders to ensure optimal stock availability.
• Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.

2. Partner & Vendor Management

• Onboard and manage warehouse partners to optimize operational costs and efficiency.
• Establish and align SOPs, payment terms, and best practices with third-party partners.
• Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:
• 99% customer satisfaction rate
• Operations costs maintained under 2% of GMV
• Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.

3. Financial & Cost Optimization

• Ensure operational costs are controlled and maintained below 2% of GMV.
• Optimize working capital to ensure liquidity and availability of funds for business investments.
• Collaborate with internal stakeholders to improve margins through:
• Strategic sourcing
• Supplier negotiations (including back margins)
• Monitoring account-level profitability

4. Performance Monitoring & Compliance

• Track and ensure adherence to all operational KPIs and benchmarks.
• Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.
• Conduct routine audits to ensure inventory accuracy and system alignment.
• Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.

5. Team Leadership & Development

• Lead, mentor, and support the operations team to enhance productivity and efficiency.
• Ensure team members are equipped with the necessary tools, training, and resources.
• Develop and implement SOPs to streamline workflows and maintain work within operational hours.

6. Process Improvement & Automation

• Identify opportunities to improve and automate repetitive operational tasks, including:
• Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.

7. Client & Stakeholder Engagement

• Conduct periodic client visits to understand service gaps and improve customer experience.
• Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or related field (Master’s preferred).
• 5+ years of experience in operations, supply chain, or logistics management.
• Strong analytical and problem-solving skills with a data-driven approach.
• Proven ability to manage vendors, logistics partners, and cross-functional teams.
• Excellent negotiation, communication, and stakeholder management skills.
• Experience in cost optimization, KPI tracking, and process automation.
• Ability to thrive in a fast-paced, dynamic environment.