Infrastructure Engineering Advisor - HIH – Evernorth

NTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Infrastructure Engineering Advisor - HIH – Evernorth

 Responsibilities:

The Advisor role will report to the Sr. Manager – Mainframe Performance and Capacity Planning team. The position will play a pivotal role within a high-performing team whose main objectives are to optimize the mainframe processing environment, provide utilization reporting for the mainframe resources, and prioritize and tune the mainframe workloads.  Capacity planning will also play a prominent role, providing senior management with information so they can manage data center costs effectively< >Data Collection: Gather and maintain daily SMF/RMF and SAS/MXG data and statistics related to all processing activities on the z16/z17 mainframe.Data analysis and reporting: Generating reports and charts on a daily, weekly, monthly, and ad hoc basis for internal and business partners.   Production Issues: Work independently and with other teams to identify and address production issues.Performance Stress Tests: Collaborate with application teams to determine reporting requirements to measure application stress tests.Investigate system performance issues: Monitor CPU, Storage, CF, CICS, DB2, and MQ resource utilization and performance trends and deviations from trends.    Capacity Planning: Strong analytical skills required to collect and present capacity planning strategies which maximize efficiency and reduce processing costs.  Strong communication skills required to convey capacity planning strategies to senior management. Showback/Chargeback: Strong familiarity with show-back concepts to identify ownership of all mainframe workloads

Preferred Technical Skills:

< >TSO, JCL, SMF/RMF, SAS, Merrill MXG, HMC, z/OS Workload ManagerOmegamon, CICS/Performance Analyzer, Strobe  Knowledge of all SMF types to generate reports for problem determination and hoc requestsStrong SAS programming abilityKnowledge of z16/z17 processor topology, zPCR and zBNA IBM tools.Experience with IBM SCRT tool and Tailored Fit PricingExperience in troubleshooting z/OS-MQ-CICS-DB2 environmentCapacity Planning and Forecasting AbilitiesKnowledge of Precisely-Syncsort Capacity Management tool, a plus 

Education:

< >Any bachelor’s degreeExperience:

< >Minimum of 11-13 years of experience in Mainframe z/OS Performance and Capacity Planning.Qualifications:

< >Strong analytical and technical skills.Excellent communication skills, both verbally and in writing, to gather factual data and communicate findings to senior management and technical partners.Acts with a sense of urgency.Ensure attention to detail.Ability to establish and maintain key relationships across the company  

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.