Informatica, Production Support, ITIL, SAS, Suite (BDM, PC)

Key Responsibilities:
Production Support & Operations
* Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.
* Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.
* Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.
* Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks.
ITIL Process Adherence
* Manage incidents, service requests, and escalations with clear communication, ownership, and timely updates to stakeholders.
* Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.
* Support change management by participating in release activities, risk assessments, and post-change verification.
Documentation & Collaboration
* Maintain and enhance support documentation, SOPs, and knowledge articles for recurring issues and operational procedures.
* Collaborate with development, QA, data engineering, and infrastructure teams to improve stability, observability, and support readiness.
Minimum Qualifications:
* Bachelor's or Master's degree in Engineering/Computer Applications/Science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent.
* 3-5 years of experience in production support for enterprise applications and/or data platforms.
* Hands-on experience supporting Informatica in production environments.
* Working knowledge of SAS Suite operations and support (including job monitoring and issue triage).
* Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management).
* Strong troubleshooting skills, clear communication, and ability to work effectively in a hybrid setup.

* Experience supporting SAS Suite components such as BDM and PC in production, including operational readiness and stability improvements.
* Proven ability to drive RCA to closure and implement preventive measures that reduce repeat incidents.
* Experience improving monitoring/alerting, defining runbooks, and optimizing support workflows for faster resolution.
* Exposure to release coordination and production validation activities within an ITIL change framework.
* Strong stakeholder management skills with the ability to communicate technical issues to non-technical audiences.
Good to have skills:
SQL, Unix/Linux, Shell Scripting, Scheduling Tools (Autosys/Control-M), Monitoring & Alerting (Splunk/Grafana)

* Primary skills:Process->Maintenance and Production Support process->Finacle Product Support process,Process->Service Management->ITIL,Technology->Data Management - Data Integration->Informatica,Technology->sas->sas

Join a collaborative team where reliability, speed, and customer focus matter every day. In this role, you'll help keep business-critical data and analytics platforms running smoothly by supporting Informatica and SAS Suite environments in production. You'll work closely with developers, data teams, and infrastructure partners to troubleshoot incidents, restore services quickly, and drive long-term stability through problem management and continuous improvement. If you enjoy digging into root causes, improving operational processes, and working in an ITIL-aligned support model, this is a great opportunity to grow your impact. The work environment is hybrid, offering a balance of focused execution and team collaboration while supporting high-visibility systems that enable informed decision-making across the organization.