Job description
The Endpoint Systems Engineer is a critical member of the IT infrastructure team, responsible for the lifecycle management of all endpoint devices across the organization.
This role bridges security, operations, and automation — ensuring that every managed device remains compliant, current, and performing at its best.
The ideal candidate is hands-on with RMM tooling, comfortable writing PowerShell automation, and thrives in a fast-paced managed services or enterprise IT environment.
Key Responsibilities Endpoint Patching & Compliance Deploy, schedule, and validate OS and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM Manage patch policies, rings, and compliance baselines through Microsoft Intune Generate regular patch compliance reports and present remediation plans for non-compliant devices Maintain patch SLAs and minimize exposure windows for critical CVEs Application Management Package, deploy, and maintain third-party applications across the endpoint fleet via Intune and RMM tooling Manage application versioning, silent installs, and uninstall routines Monitor application health and ensure licensing compliance Ticketing & Incident Management Triage, manage, and resolve endpoint-related tickets within ConnectWise Manage Document resolution steps clearly for knowledge base contribution Escalate complex issues appropriately while maintaining SLA commitments Automation & Scripting Write and maintain PowerShell scripts to automate repetitive tasks such as software installs, system health checks, user provisioning, and reporting Develop and deploy scripts via RMM platforms at scale across managed endpoints Asset & Documentation Management Maintain accurate endpoint inventory and configuration records through Liongard Ensure audit trails, change logs, and runbooks are up to date Contribute to internal IT documentation and SOPs Security & Compliance Enforce endpoint security baselines (antivirus, EDR, encryption, MFA policies) Monitor for policy drift and remediate non-compliant devices proactively Collaborate with security teams on vulnerability management and endpoint hardening Experience in endpoint management, systems administration, or MSP role Hands-on experience with Kaseya VSA , Datto RMM , and/or Microsoft Intune Proficiency in PowerShell scripting for automation and system management Experience with ConnectWise (Manage or Automate) for ticketing and workflow Familiarity with Liongard or similar documentation/asset platforms Strong understanding of Windows endpoint management (Group Policy, MDM, registry) Knowledge of patch management best practices and vulnerability frameworks (e.
g., CVSS) Excellent troubleshooting and communication skills Preferred / Bonus Skills Experience in a Managed Service Provider (MSP) environment Microsoft certifications (MD-102, AZ-800, or similar) Familiarity with macOS endpoint management Experience with endpoint security tools (CrowdStrike, SentinelOne, Defender for Endpoint) Basic networking knowledge (DNS, DHCP, VPN)
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